REFUND\EXCHANGE POLICY
EXCHANGE ELIGIBILITY
Unopened, unwashed items with original tags can be exchanged within 7- days of purchase. This applies to situations where you receive the wrong size or the garment doesn’t fit as expected.
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Exchanges for Incorrect Items
If we mistakenly sent you the wrong size, please don’t hesitate to reach out! We’ll gladly send you the correct size at no additional cost.
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Exchanges for Size Discrepancies
If the garment doesn’t fit as anticipated, simply return the unworn, unwashed item with original tags to us via a traceable courier service (courier or registered mail). Once we receive the returned item, we’ll process the exchange and ship the new size to you.
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Initiating an Exchange
To initiate an exchange, please contact our customer service team between [insert business hours] Monday through Saturday via email at [Client’s Mail]. They’ll be happy to guide you through the process and provide a return address.
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Important Notes
1) Only unopened, unwashed items with original tags are eligible for exchange within the specified timeframe.
2)Customers are responsible for return shipping costs.
3)A restocking fee of 50% applies to exchanges due to size discrepancies.
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RETURN
At P-Blac, we want you to love your new clothes! However, in the unlikely event you receive a damaged or defective item, we offer a hassle-free return process.
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Returns for Damaged or Defective Items
If your P-Blac garment arrives damaged upon arrival, please return it to us for a full refund or exchange. We’ll take care of everything!
Return Process
To initiate a return, simply contact our friendly customer service team between [insert business hours] Monday through Saturday via email at [Client’s Mail]. We will guide you through the return process and provide a return address for traceable delivery (courier or registered mail).
Important Notes
1)Only returns for damaged, defective items or unworn, unwashed items with tags within seven days of purchase will be accepted.
2)The cost of return shipping is non-refundable.
Customer Service is Here to Help!
Our dedicated customer service team is here to answer any questions you may have about returns. Feel free to reach out via email at [Client’s Mail] during business hours.
We aim to make returns as smooth and convenient as possible. Let us know if you have any questions!
REFUND
If your product was damaged, flawed, or incorrect, you can always return it, and we will give you a store credit for the full amount of your order’s purchase price (shipping and discounts are excluded from this).
Please be aware that we cannot provide cash back for returned items. Store credit will be given to customers who return items for a refund. There is no compensation for shipping expenses of any kind.